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Intake Representative (Bilingual Mandarin or Cantonese)

Join the excitement in support of our MLTC and Medicare Advantage Plan businesses!

Centers Plan for Healthy Living (CPHL), is a Managed Care Organization servicing members with Medicare and/or Medicaid.  Our goal is to provide members and all those involved in their care with the guidance and health plan choices they need for healthy living. CPHL is committed to providing quality, coordinated health care to some of the most honored and yet still vulnerable members of our community.

Intake Representative

The Intake Representative position is responsible for reaching out to CPHL Managed Long Term Care Plan (MLTCP) referrals by phone; carefully explaining plan benefits and enrollment procedures; determining patient’s current services and what they are looking for today; and appropriately scheduling Intake RNs for in-home assessments. The Intake Representative acts as in-house liaison for RNs working in the field, insures that UAS’ (New York State’s clinical assessment tool) are assigned correctly, and tracks RN visit outcomes. Intake Representatives have excellent verbal communication skills, are able to maintain timely and accurate records, and are diligent about any and all follow up. An Intake Representative must have a strong desire to help people navigate and access healthcare, while meeting the high standards and productivity demands of a fast-paced, growing health plan.

PRIMARY RESPONSIBILITIES:

  • Outreach to all referrals in a timely manner
  • Review and understand referral source and ancillary documentation
  • Timely and accurate documentation of all efforts
  • Understand and be able to explain long term care program and enrollment procedures
  • Excellent verbal communication skills
  • Track RN visit outcomes
  • Other assignments and duties as needed

EDUCATION AND EXPERIENCE

  • HS Diploma or equivalent required. College degree preferred

We are an Equal Opportunity Employer –M/F/D/V

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