The Information Systems Analyst is responsible for application support for Centers Plan for Healthy Living (CPHL) core systems (e.g., Medical Management, Claim, Data Warehouse, etc.). Reviews and resolves staff issues related to applications. Analyzes incoming requests for system enhancements. Enhances systems to meet business needs.
Provide application support and trouble shoot incoming issues, determine root cause of the issue and participate in the development of the solution.
User setup of new accounts, termination of accounts and password resets.
Liaison with vendors for application issues.
Analyze incoming request, gather business requirements, create specification documentation and configure system.
Analyze incoming request, gather business requirements, create specification documentation and develop adhoc and monthly reports.
Manage file transfers between systems.
Review error reports, troubleshoot and resolve issues.
Participates in standing meetings as necessary, including but not limited to data warehouse, medical management system, claims system and team building.
Performs other duties and special projects as assigned by manager.
Education and Experience:
Required: BA/BS degree in Information Systems or equivalent IT experience
Type of Experience
Required: 3+ years of IT experience, preferably in a Medicaid/Medicare, MLTC environment,
Preferred: Healthcare experience
Specific Technical Skills
Required: Use of SQL, Proficiency with MS applications, including but not limited to Word, Excel, Outlook, Power Point, Project and Access
Strong telephonic and customer service skills
Preferred: HTML, VB.Net
Knowledge and Skills:
Effective presentation skills
Excellent verbal and written communication skills
Must be able to participate in meetings with all levels of management within the organization
Detail oriented, excellent follow up
Ability to multi-task in a fast paced environment
Must be service oriented, quick learner, team player
Appreciation of cultural diversity
# Direct Reports: n/a
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to the job classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required.