Under the direction of the Director of Operations, the Member Satisfaction Coordinator will be responsible for providing support and advocacy for current and future Centers Plan for Healthy Living (MLTC, MAPD and FIDA) members. The Member Satisfaction Coordinator will assist members with inquiries regarding the Centers Plan for Healthy Living programs. The representative will assist with inbound/outbound inquiries, quality application review, outgoing outreach activities, and will coordinate with members to ensure a positive experience with Centers Plan for Healthy Living. The Member Satisfaction Coordinator will also engage in implementing retention strategies to improve the member experience and customer satisfaction.
Required: High school Diploma required.